公域客服 + 私域数据权限隔离：拆分代理与最小权限访问

解决“对外聊天能力”和“订单敏感数据写权限”共存带来的提示注入风险。前置：存在面向客户的公开沟通渠道。步骤：拆分对外回复代理与内部写操作代理→通过受控队列桥接→高风险写入必须人工确认。关键点：公域代理默认无订单读写权限。验证：外部注入消息无法直接触发订单写入。风险：桥接流程若无审计会形成新的盲区。

REDDITDiscovered 2026-02-14Author u/Matlavox

Prerequisites

Business flow includes both public customer messaging and internal order-system operations.
You can configure separate agent identities/credentials and approval gates.

Steps

Create two agents: public-facing responder (read-minimal) and internal executor (write-scoped).
Route write intents through a structured queue with schema validation.
Require human approval for order modifications (address/product/fulfillment state).
Enable audit logs for every cross-boundary request and run weekly review.

Commands

openclaw gateway status

openclaw help

git status

Verify

Injection-like prompts in public chat do not produce direct privileged API calls without queue + approval evidence.

Caveats

Separation increases operational complexity; document ownership and on-call paths.
Final architecture should be threat-modeled against your own compliance requirements（需验证）.

Source attribution

This tip is aggregated from community/public sources and preserved with attribution.